Most customers will never tell you if they experience a problem during their visit to your business, they just won't come back. How do you know if there are customer service issues? How do you know if your employees are going that extra step to achieve outstanding customer service. Will they keep your customers coming back again and again? We are here to help! We are a Michigan Family Company and we take extreme pride in our work. We offer a 3rd party unbiased Customer Experience Evaluation that encompasses everything from customer service, to safety, to the landscaping and everything in between.
Your customers matter. Let us give you a unique prospective through YOUR CUSTOMERS eyes. We can help you see the TRUE CUSTOMER EXPERIENCE. The results may surprise you.
Remember your employees are a direct reflection on YOU and YOUR BUSINESS. You could be losing money and potential customers everyday without even realizing it! Customer service is the #1 reason for a customer to come back to your business.
How are your employees answering the phone? Are they asking all the right questions? Do they treat YOUR CUSTOMER with respect? We have (2) two different options to choose from to give you the answers that you are looking for.
On Site Evaluations
Are all of your customers being serviced the way YOU would want them to? Are your employees spending too much time talking to each other? Are your sales staff asking the right questions, selling the right products? Is your store clean and safe through the eyes of YOUR CUSTOMER? We have (3) different options to choose from that will give you the insight into what your everyday customer sees.
In Home Evaluations
There are many in - home services that that require special attention to detail to close the sale. Was your employee on time? Did your employee ask the right questions, and sell the right product? Is your employee representing YOU in a favorable way?