You Only Get One Chance For A First Impression

You Only Get One Chance For A First Impression

I was in a new restaurant last month, one that my wife and kids have been really wanting to try for a couple weeks now. I always like to wait a few weeks so the restaurant can work out the kinks and I can give a fair evaluation of my experience. 

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Millennial Workers....Can We Mold Them?

Millennial Workers....Can We Mold Them?

When I was a kid I took a lot of pride in taking great care of my customers. A big reason why was because I was always the youngest at my respective job. I always felt like I had to prove myself to my customers, and on that same token, to myself as well. I loved the feeling of knowing that our customers were thoroughly impressed with my knowledge and professionalism.

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What is the CUSTOMER EXPERIENCE?

What is the CUSTOMER EXPERIENCE?

 THE CUSTOMER EXPERIENCE starts as soon as your customer pulls in your parking lot. Is your parking lot well lit? Is the outside of your business clean of trash and debris? Is the entrance a cluttered mess or is it open and inviting? Make an impression you might only have one chance!

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Your Customers Matter! Treat Them Right...

Your Customers Matter! Treat Them Right...

I have been working in retail since 1996 at the ripe age of 14. I will never forget my first great manager Denise Smith. Denise was absolutely great with customers, she always went that extra mile to service the customer. I can remember saying to myself that this is the kind of salesperson I wanted to be. As cliché as it sounds I was taught the customer is always right. Well we all know that that is not necessary true in all cases. How will your employees react when the customer is not right?

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